VIDEO TRAINING COURSE

Trust-Driven Service

Instructor: Russ Horrocks, Industry Trainer

Your technicians are highly skilled at their craft. They’ve mastered the technical side of the job, but is that enough to create an exceptional customer experience?

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THE PROBLEM

The Industry’s Biggest Training Gap

Customers expect technicians to be technically proficient. That’s a given. But what sets top-performing technicians apart isn’t just what they do – it’s how they communicate.

This course is designed to fill the gap that most technician training programs overlook: soft skills and communication.

WHY WHOLEHOME™

What Your Technicians Will Learn

  • How to build trust and connection with customers from the moment they step through the door.
  • How to communicate solutions effectively – compelling customers to act without feeling like a salesperson.
  • How to create a safe and professional environment where customers feel informed and confident in their decisions.
  • How to become a top performer – because every high-earning technician is also a skilled communicator.

Trust-Driven Service included modules

SHIFTING MINDSET

  • WHA-checkmark Defining Success
  • WHA-checkmark Beyond the Fix

UNDERSTANDING CUSTOMERS

  • WHA-checkmark Science of Connection
  • WHA-checkmark Position of Trust
  • WHA-checkmark Best Possible Outcome

COMMUNICATING WITH CUSTOMERS

  • WHA-checkmark Effective Communication
  • WHA-checkmark Validate then Educate
  • WHA-checkmark Discovery Conversation
  • WHA-checkmark Build Trust with Skill
  • WHA-checkmark Creating Value
YOUR WHOLEHOME™ INSTRUCTOR

Russ Horrocks

Give Your Technicians the Tools to Succeed

This program provides the essential skills technicians need to educate, inform, and guide customers without pressure, so they can feel proud of their work while boosting company success.

If you’re ready to transform your team’s communication skills, enroll today!

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Trust-Drive Service | WholeHome™
TRUSTED BY THE TRADES

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